Refund Policy
30-Day Refund Policy
At CottonsClout, your satisfaction is our priority. We stand behind the quality of our towels and want every customer to feel confident in their purchase. If for any reason you are not fully satisfied, we offer a simple and customer-friendly 30-day refund policy.
Eligibility for Refund
You may request a refund within 30 days of receiving your order if:
- The product is unused, unwashed, and in its original condition.
- All original tags, packaging, and accessories are intact.
- The item has not been damaged, stained, or altered after delivery.
Non-Eligible Items
Refunds cannot be issued for:
- Used or washed towels
- Items with visible damage caused after delivery
- Final-sale or promotional items (if applicable)
How to Request a Refund
To initiate a refund, simply contact our customer support team with your order number and reason for the return.
Our team will guide you through the return process and provide instructions on how to send the product back safely.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the product arrived damaged or incorrect.
We recommend using a trackable shipping method to ensure safe delivery of the returned item.
Refund Processing Time
Once we receive and inspect the returned product, your refund will be processed within 5–7 business days.
The amount will be credited back to your original payment method.